Refund and Return Policy
Effective Date: 12 Oct, 2024
At Car Radio Music, we want our customers to be satisfied with their purchases and services. This Refund & Return Policy explains the conditions under which refunds, returns, and cancellations may apply.
1. Product Returns
You may request a return within 14 days of delivery if the item is unused, in its original packaging, and in resellable condition.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective on arrival).
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
2. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
If you receive a refund, any return shipping costs (when applicable) may be deducted from your refund amount.
3. Service Fees (Third-Party Disclaimer)
Fees paid to Car Radio Music for support, setup, or assistance services are non-refundable once the service has been rendered.
Our fees are separate from and in addition to any charges billed directly by the original service provider (e.g., SiriusXM or other companies). We do not provide refunds for third-party provider charges.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, contact us at contact@carradiomusic.com within 7 days of delivery.
5. Order Cancellations
Orders for physical products may be canceled within 24 hours of purchase if they have not yet been shipped.
Service-related orders may be canceled before service delivery begins. Once service has started, cancellation is not possible.
6. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our support team:
Email: contact@carradiomusic.com